Customer Support
We're here to help you succeed. Get the support you need, when you need it.
Frequently Asked Questions
Quick answers to common questions
Getting Started
How do I create an account?
Click on the "Subscribe" button on our homepage, fill out the registration form, choose your plan, and make payment. You will receive login credentials via email.
What is the minimum subscription period?
The minimum subscription period is 1 month. You can choose from 1, 3, 6, or 12 months plans.
Can I upgrade my plan later?
Yes, you can upgrade your plan at any time. The system will prorate the remaining time on your current plan.
Billing & Payment
What payment methods do you accept?
We accept Alipay and WeChat Pay for Chinese customers. International customers can pay via bank transfer.
How do I get an invoice?
Invoices are automatically generated and sent to your email after each successful payment. You can also download them from your dashboard.
Is there a refund policy?
Yes, we offer a 14-day money-back guarantee for annual plans. Monthly plans are non-refundable.
Technical Support
How do I reset my password?
Click on "Forgot Password" on the login page. You will receive a password reset link via email.
What happens if I need help?
Our support team is available 24/7 via email, phone, and live chat. Premium support is available for enterprise customers.
Is there a setup fee?
No, there is no setup fee. All plans include free setup and onboarding support.
Account Management
Can I have multiple users under one account?
Yes, depending on your plan. The Professional and Enterprise plans allow multiple user accounts with different permission levels.
How do I cancel my subscription?
You can cancel your subscription from your account settings. Cancellation will take effect at the end of your current billing period.
Can I export my data?
Yes, you can export all your data including sales, inventory, and customer information in CSV or Excel format.
Still Need Help?
Send us a message and we'll get back to you within 24 hours